Frequently Asked Questions
Your guide to style, shipping, and seamless shopping.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see live updates.
What is your return policy?
VONIXX offers a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Center to initiate a prepaid shipping label.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my VONIXX garments?
To maintain the quality of our fabrics, we suggest washing items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions are located on the inner label of every piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.